- Returns & Refunds
Returns & Refunds
We’re sorry to hear that you’re experiencing a problem with your order. Rest assured we’ll do all we can to help!
My wallpaper arrived damaged or there’s another problem…
If you have a problem with your wallpaper, please contact us as soon as possible via email at firstname.lastname@example.org. We’ll then be in touch to explore and resolve the issue.
You may want to take pictures of any damage or inaccuracies before contacting us, as we usually ask for these to help us identify the cause of any problem.
I’ve ordered too many rolls and would like to return some…
We understand that mistakes happen and that it’s possible to over-order, which is why we make it as simple as possible to return your unused roll(s).
For us to act upon returns and refunds as quickly as possible, we ask that:
- You return wallpaper unopened and in its original packaging wherever possible
- You contact us about your within 30 days of purchase.
If the above guidelines are not followed, it may slow down the process. If the product has been opened and you’re repackaging it, please ensure you do so securely, as we inspect all packages upon their return and they need to be in a resalable condition. If a roll is returned to us damaged, we may charge a restocking fee of £75, deductible from your refund.
- If you contact us regarding a refund 30 days or more after your order was submitted, we won’t be able to issue a refund for your wallpaper.
- Unfortunately, we cannot accept returns for samples.
Once your return has been accepted, we’ll process your refund immediately. Please be aware that it can take up to 24 hours for this to appear in your bank account.
If you have any questions relating to the above policy or are simply looking for advice, please contact our team via email (email@example.com), phone, or live chat.